Troubleshooting

Be more specific: say what to change, where it is and how it should end up. Point at the exact spot with visual edits before you type your request. For big jobs, ask for one thing at a time. See Write requests that work.

Try again, maybe with a simpler request. When a change fails, your credits are returned automatically, so you're never charged for it.

Changes go into your draft first. Open the editor and click Publish to put them live. If you just published, refresh the page on your live website (or open it in a private window).

Click the reload arrow in the preview's address bar. If it still doesn't load, refresh the whole page.

If you see "Your website is still being built", the build is still running even though the connection dropped. Wait a minute and open your dashboard, instead of starting again, or you'll end up with two websites. If the build failed, you aren't charged, and you can try again.

On the Free Plan you can have one website, and deleting it doesn't free up the slot. Upgrade to a paid plan to add more. On a paid plan, check you have enough credits for a new build.

Publishing needs a paid plan. On the Free Plan, the publish panel shows Upgrade to publish, or Start free trial if you can try Pro. See Plans & pricing.

DNS changes can take up to 48 hours. Check that each record matches exactly what InMinutes shows, then click Check verification again. See Connect a domain.

Your domain provider probably doesn't support the optional @ record. Set up forwarding from yourbusiness.com to www.yourbusiness.com at your domain provider.

These are added to your website when you publish. After connecting one, publish your website again.

Check your contact email in Settings → Websites → your website, and look in your spam folder. If the Messages page says Contact form not set up, click Set up contact form.

Check that bookings aren't paused on the Appointments page, that your weekly schedule has open days, and that your minimum notice and bookable days ahead leave free slots. See Appointments.

Card payments need the Pro plan and a connected Stripe account. See Stripe & PayPal.

Analytics only counts visits to your published website. If your website was published a long time ago, publish it again to include the latest analytics code. See Analytics.

Use Forgot password? on the sign-in page to reset your password. If you signed up with Google or GitHub, use that button instead. If you turned on email sign-in codes, check your inbox (and spam) for the 6-digit code.

Update your card in Settings → Plans & billing → Manage payment method, then click Renew in the banner. See If a payment fails.

Refresh the billing page. It can take a moment to update. If it still looks wrong, contact support with the Billing references from your billing page.