Appointments

With Appointments, your website gets a booking page where customers pick a free time slot and book it themselves, day or night. You see every booking in your dashboard, and both you and your customer get an email confirmation.

#Turn on bookings

There are two easy ways:

• From the chat: in the editor, ask "Let customers book appointments online." The chat sets up a booking page that matches your website's design.
• From the Appointments page: click Appointments in the sidebar, then Add booking page.

When it's ready, you'll see Booking page is live with its address (for example yourbusiness.inminutes.app/booking). Use Copy to share the link, Open to see it, or Refresh to rebuild the page after big changes to your website's design.

#Set your availability

Open the Availability tab to decide when people can book.

#Weekly schedule

Choose the days you're open and your hours for each day. Mark days as Closed when you don't take bookings.

#Booking rules

#Blackout dates

Add blackout dates for holidays or days you're away. Nobody can book on those dates.

Click Save availability when you're done. Changes apply as soon as you save.

#Free or paid bookings

In Payments, choose how customers pay for a booking:

For paid bookings, set the Price per booking. You can also add a Payment note that appears in the customer's confirmation, like "Please bring exact change" or your bank details.

#Reminders

Cut down on no-shows by sending customers a reminder email before their appointment:

1. Turn on Send customers a reminder.
2. Choose when to Send it: how many hours before the appointment.
3. Optionally, Add a line from you, like "Please arrive 10 minutes early. Parking is behind the building."

Replies go to is the email address customers reach when they reply to a confirmation or a reminder. Messages from your website's contact form are delivered there too.

#Manage your bookings

The Bookings tab shows every appointment. At the top you'll see your numbers: Upcoming, This week, Revenue (last 30 days, from paid bookings) and Total bookings.

• Switch between List and Timeline (a month calendar).
• Use Filters to show only certain bookings, for example Confirmed, Pending payment, Completed, Cancelled or No-show.
• Click a booking to see the customer's details and notes.

For each booking you can choose:

• Mark complete: the appointment happened.
• No-show: the customer didn't come.
• Cancel: cancels the booking. If the customer paid online, their payment is refunded automatically through Stripe.

#Add a booking yourself

Took a booking by phone? Click New booking, enter the Customer name, Date and Time, and optionally their email, phone and notes.

#Pause bookings

Going on holiday or fully booked? Click Pause at the top of the page. Your booking page stays on your website but stops taking new bookings until you turn them back on.

#Sync with Google Calendar

Connect Google Calendar and every new booking appears in your calendar automatically. When a booking is moved or cancelled, your calendar updates too. See Google apps.

#What your customer sees

1. They open your booking page and pick a day.
2. They choose one of the free time slots.
3. They enter their name, email and phone, plus any notes.
4. If the booking is paid online, they pay by card.
5. They get a confirmation email, and you get a notification.

#Manage bookings from the chat

You can also ask the editor chat to create, move or cancel an appointment, or to block out a day off. You'll always see an approval card before anything changes.

#Related