Connect apps
Live chat & alerts
Chat with visitors in real time with Crisp or Tawk.to, get instant alerts on Telegram, and text customers order and booking updates with SMS (Twilio).
Stay close to your customers: talk to visitors while they're on your website, get notified the moment something happens, and keep customers updated by text message.
#Live chat on your website
Add a chat bubble to every page of your website so visitors can ask questions and you can answer in real time. InMinutes works with two free live-chat apps. Pick one.
#Crisp
- Create a free account at crisp.chat or sign in.
- In Crisp, open Settings → Workspace Settings → Setup & Integrations and copy your Website ID. It looks like
a1b2c3d4-e5f6-7890-abcd-ef1234567890. - In InMinutes, open Connectors & Apps → Crisp, paste the Website ID and click Connect.
- Publish your website so the chat bubble appears for visitors.
#Tawk.to
- Create a free account at tawk.to or sign in.
- In Tawk.to, open Administration → Chat Widget and find your Property ID and Widget ID.
- In InMinutes, open Connectors & Apps → Tawk.to and paste them as
PROPERTY_ID/WIDGET_ID(a fullembed.tawk.tolink works too). Click Connect. - Publish your website.
You answer chats from the Crisp or Tawk.to app on your phone or computer. Both have free mobile apps.
#Telegram alerts
Get an instant Telegram message for every new order, new booking and new contact message, and optionally manage your business by chatting with the bot. See Telegram assistant.
#Text messages with SMS (Twilio)
Send customers automatic text messages about their orders and bookings, from your own phone number. You use your own Twilio account, and Twilio bills you directly for the messages, with no markup from InMinutes.
#Connect Twilio
- Create a free Twilio account at twilio.com or sign in.
- On your Twilio Console dashboard, find the Account Info panel and copy your Account SID and Auth Token.
- Get a sender number under Phone Numbers → Manage → Buy a number.
- In InMinutes, open Connectors & Apps → SMS (Twilio) and paste the Account SID, Auth Token and sender number. Use the international format, like
+15551234567(or a Messaging Service SID starting withMG). - Click Send test to text yourself a test message.
Free Twilio trial accounts can only send to phone numbers you've verified in Twilio.
#Choose when to text customers
For store orders, choose which updates to send: Order received, Order being prepared, Order shipped / on the way and Order delivered. Each message includes a link where the customer can track their order, and the shipped message adds the carrier and tracking number.
For appointments, choose: Booking confirmed, Booking rescheduled, Booking cancelled and Appointment reminder.
You can also customize the messages so they sound like you.
#Related
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