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Every review deserves
a thoughtful reply

Turn positive, negative, or mixed customer reviews into polished responses that sound like your business—not a robot.

Customer review

What did they say?

Positive review
0/1,500

Your response

Choose the right voice

Tone

Length

Your reply drafts will appear here

Paste a review, choose your voice, then generate.

Free to use. Your review stays in your browser and is never stored.

Reply with care

Good responses build trust

Make it personal

Use the reviewer's name and mention something specific from their experience. A real reply should never feel copied and pasted.

Stay calm in public

For critical reviews, acknowledge the experience without arguing. Move sensitive details into a direct conversation.

Invite the next step

Thank happy customers for returning. Give unhappy customers a clear, low-friction way to contact your business.

How to respond to customer reviews

Responding to reviews shows prospective customers that your business listens. Thank customers for positive feedback, acknowledge criticism without becoming defensive, and keep personal or order-specific details out of public replies.

This free generator creates three response options for Google reviews, Facebook recommendations, Yelp reviews, and other public platforms. Choose a tone and length, then edit any detail before posting.

Give customers somewhere great to land

InMinutes builds your complete business website in under two minutes, so the people reading your reviews can become your next customers.

  • Live website in under 2 minutes
  • Bookings and store built in
  • Edit anything by chat
  • Free plan to get started
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