Appointment reminders you control, from an address customers can reply to
Turn reminders on or off per site, choose how far ahead they go out (1 hour to 7 days), add a line of your own, and decide which inbox receives replies. Customer mail now arrives as "Your Business via InMinutes" instead of looking like it came from us.
Reminders for booked appointments used to be one thing: an email (and a text, if you've connected Twilio) 24 hours before the slot, with wording we chose, that you could not switch off. That's now yours to set.
Set it per website
Under Appointments → Availability → Reminders on any site:
- On or off. Some businesses don't want a reminder at all — a same-day barber, say, where the confirmation was the reminder.
- How far ahead. Pick from an hour before to a week before. The wording adjusts with it: a reminder sent the morning of says "today", one sent the evening before says "tomorrow", one sent five days out names the day. All in the customer's time zone, not the server's.
- A line from you. "Please arrive ten minutes early", "parking is behind the building", "bring your previous prescription". It goes into every reminder, email and SMS.
Bookings made with less notice than the lead time skip the reminder — the confirmation they just received covers it. Rescheduled bookings are reminded again for their new date.
You can also just tell the assistant — "turn reminders off for the studio site" or "send reminders two hours before" — and it changes the same setting.
Replies go where you say
Every booking email — confirmation, reminder, the order receipts from your shop — told the customer to "reply to this email". Replies did reach you, but at your login email, silently, with no way to choose otherwise. If you sign in with a personal Gmail and run the business from a shared inbox, that was the wrong place.
There's now a Replies go to field next to the reminder settings. It's the Reply-To on every customer email for that site, and it's where your own new-booking and new-order alerts are delivered. Leave it blank and it falls back to your account email as before.
"via InMinutes"
Those same emails arrived from Business Name <hello@inminutes.app> — a display name claiming to be you on an address that plainly isn't. Mail clients are increasingly unkind to that pattern, and it looked spoofed to a careful reader.
The sender is now "Business Name via InMinutes", the convention Google and Shopify use for the same situation. Honest about who sent it, clear about who it's from, and replies still land in your inbox.
— InMinutes Team